Privacy Policy
Last updated: January 2025
Hotel AI ("we," "us," or "our") operates the website hotelai.tech. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
Hotel AI
Email: privacy@hotelai.tech
2. What Data We Collect
We collect the following personal data:
Information you provide directly:
- Name, email address, and phone number (when you book a consultation)
- Hotel name and role (when you book a consultation)
- Messages you send through our chatbot
Information collected automatically (with your consent):
- Pages visited and time spent on our website
- Device type, browser, and operating system
- Approximate location (country/city level)
- How you found our website (referral source)
3. How We Use Your Data
We use your data for the following purposes:
- To schedule and conduct consultation calls (legal basis: contract performance)
- To respond to your inquiries via chatbot (legal basis: legitimate interest)
- To analyze website usage and improve our services (legal basis: consent)
- To send you information about our services if you request it (legal basis: consent)
We do NOT:
- Sell your personal data to third parties
- Use your data for automated decision-making
- Send marketing emails without your explicit consent
4. Cookies and Tracking
Our website uses cookies. You can manage your preferences at any time by clicking "Cookie Settings" in the footer.
Strictly Necessary:
- Session cookies for website functionality
- Chatbot cookies (only after you open the chat)
These do not require consent.
Analytics (requires consent):
- Google Analytics 4: To understand how visitors use our website
- Microsoft Clarity: To see how users interact with our pages
You can withdraw consent at any time through our cookie settings.
5. Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Object: Object to processing based on legitimate interest
- Withdraw consent: At any time, without affecting prior processing
To exercise any of these rights, contact us at privacy@hotelai.tech. We will respond within 30 days.
6. Contact Us
For any questions about this Privacy Policy or your personal data:
Email: privacy@hotelai.tech