Sources

"30% more direct bookings"

Based on: "Chatbots can increase booking conversion rates by up to 30%"

Source: WorldMetrics — Chatbots In Hospitality Industry Statistics

• WorldMetrics (original page)
• Web Archive (September 2024)

"82% more likely to book when chatting"

Based on: "Visitors who chat are 82% more likely to convert"

Source: Intercom

"80% of inquiries handled instantly"

Based on: "80% of routine customer queries handled by chatbots"

Source: WorldMetrics — Chatbots In Hospitality Industry Statistics

"90% faster response times"

Based on: "90% improvement in response times possible with chatbots in hospitality industry"

Source: WorldMetrics — Chatbots In Hospitality Industry Statistics

"Visitors who chat are 82% more likely to convert"

Source: Intercom

"80% of guests report positive AI agent experiences"

Source: EBI.ai

"Reduce customer acquisition costs by 50%"

Source: McKinsey & Company

"40% more revenue from personalization"

Source: McKinsey & Company